Business process management (BPM) is an organizational discipline where a company takes a step back and looks at all of its processes as a whole and individually. This entails analyzing the current state and identifying areas of improvement to create a more efficient, productive and effective organization.
BPM is how a company creates, modifies, and analyzes the predictable processes that make up the core of its business.
Every single department in a company takes some form of raw material (including data) and processes it to transform it into something else. There may be a dozen, or even more, core processes that each department handles.
We follow a phased approach for all our engagements irrespective of whether we ourselves undertake the system implementation.
We identify existing processes as well as areas for improvement. This involves mapping the flow of work between people and systems and evaluating any dependencies or handovers.
We represent the process in a visual layout using tools like Visio. This also involves fixing details such as deadlines to give a clear idea of the sequence of events, and the flow of data through the process.
This is where we execute the process by testing it live with a small group of people first and then open it up to all users.
We regularly track processes to stay up to date on their status and performance. We also flag areas that are underperforming or serving as potential bottlenecks.
We then use the information gathered in the previous phase to make process improvements in order to achieve desired results including cost savings and greater efficiencies.
A workflow is the backbone of every task, including project management, in any organization. Every process has a workflow that usually has a starting point, an end, people involved, systems used, and decision points. Intuitively, workflow design is a method where you map out sequential tasks involved in a particular process to take an item from ‘initiated’ to ‘completed’. This helps you get an airplane view of the process and how seamlessly data flows throughout the process.
We offer specialist services in workflow design, implementation, and management. Whether you are looking to optimize your current processes and increase efficiency or implement and manage change in your organization, our team will make sure to make this happen as smoothly as possible.
Workflow design can help you in:
Our automation services enable:
One of the most important must-haves of business automation is to have a roadmap with quantifiable targets. We are specialised in identifying (and quantifying) productivity barriers and solving them with the best possible technologies and services. We approach business automation with business-driven planning as well smart use of technology solutions in order to solve known and identified business problems.